Meet the Staff for Quality Plumbing, Serving Seattle, WA
When I started at Quality Plumbing over 25 years ago, I was the only person in the office and was doing everything from answering phones to dispatching the plumbers and banking. My children were small and I was able to bring them into the office if they were sick. I thought that I had a pretty cool job!
My husband Randy and I have lived in the Seattle area for over 30 years. We love the Northwest and plan to retire in the area when that time comes. In addition to our extended families, we enjoy camping, gardening, our dogs and road trips on the weekends to different areas in the Northwest.
Quality Plumbing has grown and expanded over the last 20 years and in 2006 I became a co-owner. I bring leadership skills and a high commitment to exceeding our customers and suppliers expectations. I am actively involved in a number of organizations, including Plumbing Heating Cooling Contractors of Washington State (PHCC) and Master Builders Professional Women in Business and Ballard Chamber of Commerce. I am on the Board of Directors with PHCC. I enjoy attending a wide-range of classes and seminars as a way of keeping Quality Plumbing up to date of new advances in our field. Marketing and customer service are particular interests of mine.
My commitment to Quality Plumbing is what drives my passion for providing excellent service to our customers and community and I still think I work in a cool place!
I was born in Centralia and was raised on Whidbey Island. My Father was in the Navy and he was stationed at NAS Whidbey in Oak Harbor. I moved to Seattle in 1989 where two very important things happened in my life. The first was that I met my future wife and the second was that I became an Apprentice Plumber for Quality Plumbing. My wife Joanne and I celebrated our 20th Wedding Anniversary on September 7, 2011.
I am very fortunate to have apprenticed for such a great company. Quality Plumbing puts such an emphasis on training that it was the perfect place to learn. I had some previous mechanical background from working as a mechanic and that really helped me as I learned the different aspects of plumbing on my way to becoming a Journeyman. I progressed through the company and became a partner with the founder of the company in 1997. In 2006 I was joined by two other employees, Bryan Hutchison and Kristi Kendrick, when the founder of the company retired. Together the three of us have continued in the long standing company tradition of training our own Plumbers.
The other company tradition that we have continued is customer satisfaction. The founder of the company had a saying, “Focus on treating your customer’s right, and they will stay with you for life”. After more than 26 years, Quality Plumbing continues to live by that philosophy. You will be pleasantly surprised to find yourself becoming one of our repeat clients.
I am a true Washington resident growing up in the Wallingford neighborhood and a proud graduate of Ballard High School in 1987. My wife Connie and I have three children Avery, Logan, and Ella, as well as a number of animals running around the house. Connie and I enjoy the fast pace of raising three children. As a family, we are busy camping, bowling, and just enjoying our kids.
I started at Quality Plumbing in November of 1987 and have actually worked at Quality Plumbing 3 times for over 23 years. I left once for Marine Corps reservist training and then went to school at North Seattle Community College in Engineering and Drafting. During my time away from Quality Plumbing, I realized I really enjoyed working with my hands and I could see myself having a career as a Plumber. I came back to Quality in 1992 and have been here ever since. In 2006, I became a co-owner of Quality Plumbing.
I truly love what I do and enjoy coming to work every day. Although, I do not pick up tools very often, I am as excited in my current role of customer service, sales, and job management as I was when I actively worked in the field.
We at Quality Plumbing would appreciate the chance to make you a customer for life. We have built our business on repeat customers and will always find a way to make you happy. We are confident that we will meet your expectations and develop a relationship that we will both value.